Sanya creates language friendly environment for global tourists

In recent years, Sanya has been deepening its efforts to enhance language accessibility to boost its international tourism consumption center construction, aiming to improve the convenience and satisfaction of international tourists, investors, and talents.

The Foreign Language Service Zone at the Sanya Municipal Government Service Center provides consultation, guidance, and assistance as a "one-stop" service for foreign nationals. It has one specialist for each English, Russian, and Korean language, equipped with real-time translation devices. The zone offers assistance for 25 foreign-related matters across 16 departments. Since its establishment in 2021, the Foreign Language Service Zone has served over 2,000 foreign nationals from 66 countries and regions.

The zone has also optimized its service guides by adding translation versions in Russian, Korean, and other languages to meet the needs of individuals from different nationalities. The Sanya 12345 Government Service Hotline has also added seats in English, Russian, Japanese, and Korean to cater to the needs of international tourists around the clock.

Sanya has upgraded information at 76 public transit stations, with special additions of Russian language signage.

In the Dadonghai Tourist Area, signs are labeled in Chinese, English, and Russian languages, while product labels on store shelves include explanations of foreign languages. Each store's front desk displays signs indicating "Support for Overseas Payments."

Moreover, many public places in Sanya, such as scenic spots, restaurants, and commercial districts, have added foreign language signs and translation services, greatly facilitating foreign nationals.

Sanya Phoenix International Airport has established a one-stop service center in the international terminal, integrating payment, cultural tourism, communication, and inquiries. The international terminal displays directional signs in Chinese, English, Korean, and Russian, with intelligent translation devices capable of real-time interpretation in 45 languages at international inquiries, check-in counters, baggage inquiries, and security checkpoints.

Bilingual road signs in Dadonghai Tourist Area. [Photo/Sanya Daily]